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Citizen Voice Application is an e-service viewed by the MOH to be used by the visitors in order to get answers to their queries and complaints or to express their appreciation or suggestions to any of the departments.Complaints and queries have been linked automatically with the concerned departments to speed up their arrival to the concerned authority and follow them up until they are answered. The response time has been set to be to 3 working days, where it varies depending on the subject. In the case of delayed response, the message gets escalated automatically. The system also sends text messages to the e-mail via the mobile phone (after activating the service). When the department answers the message, it will be closed by the employee. However, the user will also receive an email and a text message with the complaint’s latest status information.