【實用書籍app】Ah!DarnCustomers|最夯免費app-綠色工廠好玩App

Got Customers? OR are YOU a customer frustrated by poor service? Our app can help you, whether you are serving customers, or you are a customer looking for advice about how to deal with a customer service problem.

Most of us have internal or external customers, so you probably have encountered difficult, angry, hostile, and even aggressive ones, so you know the toll that can take. Learn how to deal effectively with the toughest customers around, by reading our book chapters, accessing your customer service library, and reading about any and all aspects of delivering customer service in this modern age.

Features:

Our goal is to put customer service related information at your fingertips, whether you are a complaining customer, or a customer service representative, or manager. We bring you over 1,000 articles, sound files, learning resources, tips and advice. So let's look at the features available to you.

About The Book: If It Wasn't For The Customers, I'd Really Like This Job (No live connection needed)

This 185 page book teaches you how to deal with the most difficult, angry and stressful customers. In this section you learn what's in the book. Use is self-explanatory.

Customer Service Library: 1,000 Customer Service Related Articles and Resources (live connect needed)

Browse our categorized articles on every aspect of customer service, whether it's building a customer service oriented culture, using CRM, social media, how to deal with difficult customers, and hints and tips for consumers who want to complain or get what they need from companies. (Updated dynamically, so new material available often)

Customer Service News! (live connection needed)

Keep up on what's happening in the world of customer service.

Free Chapters (no live connection needed)

New In Version 2.0

Just For Customers (live connection needed)

One of the most important improvements is this section which will help regular consumers learn to interact to get better customer service. You'll find hints and tips and how to complain, how to navigate phone trees, how to use social media to get help and a lot more.

Wacky Customer Humor (live connection needed)

Our favorite section, because it's a great opportunity to take a break, laugh, and marvel at some of the incredibly strange things customer say. All real dialogues, and stories about silly demands and expectations, but the point is, if you don't laugh at loud, you probably don't have a heartbeat.

New In Version 3.0

Lots of changes, and it's about time. Different user interface.

Free Customer Service (Dealing With Difficult Customers) Videos

Check them out. Nothing fancy, but in the videos, Robert shares some of the content from his customer service books.

FAQ: How To Handle Difficult and Angry Customers

From our new website, learn how to handle specific kinds of difficult customers. In a question and answer format, using original content, and answers from our customer service books, you'll learn what techniques to use, what to say and what to do.

Discounts, Giveaways And Save Big

To thank our app users, we offer various huge discounts on our books, and mini-guides. Changes often, so make sure you check to see if we have anything on offer that is free, or at a huge discount.

Newest Additions To Our Customer Service Library

We regularly add new hand-picked articles to our customer service site. Ranging from topics including using social media for customer service, business strategies, training and development of CSR's, and a LOT more, check this area out for the latest.

New in V. 3.10

Added access to our private customer service curated search engine.

Handpicked sites, articles, on every aspect of customer service, so you can find what you need without being overwhelmed with junk, spam, and commercial sites. Just the information without the distractions.

Free Mini-Guide On Defusing Angry Customers Techniques