【實用商業app】Customer Service Representative Handbook (Professional Edition)|最夯免費app-綠色工廠好玩App

---- YOU CAN FIND THE INFORMATION CONTAINED IN THIS APPLICATION VIA THE NET AT WIKIPEDIA.COM----Customer Service Representative HandbookCustomer service is the provision of service to customers before, during and after a purchase.According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged/swapped, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale.