【實用商業app】Firehose Help Desk|最夯免費app

If you have customers, you need Firehose.Customers will try and contact you through E-mail, Twitter and Facebook. Trying to manage all these communications, especially when working on a team, can be hazardous at best. Firehose brings all the ways customers contact you into one place. Features:+ Add E-mail, Twitter, Facebook accounts to begin pulling in customer conversations.+ Add multiple agents so you can work as a team answering support requests.+ See information about the customer right at the top of the conversation.+ "Dibs" indicate when another agent is currently answering a customer to avoid answering the same customer twice.+ Flag agents to make them responsible for a customer's request.+ Tag interactions.+ Canned replies help you answer common inquiries quickly.+ Write notes to other agents about interactions.+ Agents can belong to multiple teams. This allows you to offer support for multiple companies.+ Powerful searching.

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