【實用商業app】Freshdesk - Help desk software|最夯免費app

The Freshdesk mobile app for Android makes it easy for you to deliver exceptional customer service experiences, no matter where you are. With all the abilities of a helpdesk in your phone, you can answer customer queries, record new problems and resolve them even when away from your desk. The mobile app, like the helpdesk, brings together all your customers’ queries from emails, Facebook, Twitter, chat messages and phone calls and lets you answer via any channel you wish.

Freshdesk is an online customer support software that lets you engage customers through multiple channels like email, Facebook, Twitter, messages and through your own branded communities.

Key Features

Get a quick overview of your helpdesk. Access all the tickets.

Sort tickets to filter your own or with views created on your cloud-based helpdesk

Canned responses make answering easier on the go.

Modify ticket parameters like priorities, agents assigned, status and others

Choose and execute programmed scenarios on tickets with one click

Add or remove watchers to a ticket

Mark spam and trash right from your phone

Save phone calls as tickets to your helpdesk*

Chat with customers from the app via email, Facebook, Twitter and more

Upload screenshots or files as attachments from Dropbox

Log time spent on a ticket

*Freshfone account is necessary to make and answer support calls on your phone

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