【實用商業app】Freshservice|最夯免費app-綠色工廠好玩App

Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.Key featuresa) Respond to tickets, assign to agents, change priority, merge tickets, mark as spam or send them to trash right from your iPhone/iPad.b) Stay on top of tickets that matter the most with 9+ default views and unlimited custom views. Choose whether you want to solve the newest problem first or the most urgent one.c) Create new tickets, choose scenarios to execute and log times spent on a ticket on the fly. Take your support desk everywhere you go.d) Insert canned responses when needed and attach files as necessary, directly from your device .e) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.f) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.g) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.