【實用商業app】Genesys CXA for iPhone|最夯免費app-綠色工廠好玩App

The Genesys CX Analytics (CXA) app for iPhone gives Genesys CXA users the power to view their IVR and contact center data on the go. This companion app for CX Analytics, powered by MicroStrategy, provides users mobile access to all canned and customized CXA reports. View call volume, task, voice user interface, and custom variable data over a period of time to analyze how callers are interacting with your Genesys Voice Sites. View Queue activity, Queue Statistics, Agent Activity and Agent Statistics data over a period of time to analyze contact center metrics.