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HDI, the leading association and certification body for the technical service and support industry, brings together a worldwide community of professionals, thought leaders, decision makers, and solution providers through events, training, research, and publications. SupportWorld is HDI’s flagship publication, and it is the community’s leading source of knowledge for strategy, best practices, people management, leadership, professional development, processes, tools, and techniques. Get the most out of SupportWorld with the HDI Reading Room!