【實用書籍app】ITSMCentral|最夯免費app-綠色工廠好玩App

ITSMCentral app is developed by THK & Associates company that is one of top leading quality IT Service & Development provider for business software solution and product. The app provides a powerful tool to your technicians that create; access; resolve and report requests from any place, anytime. Brief benefits, the app increases the productivity, efficiency of your help desk organization; reduce the cost, time of response and resolution. The app also bring technicians and user better, more interested experience. ITSMCentral app is able to integrate with your help desk system; provide the management reports to asset manage and forecast via request statistic reports.App features:- Classifying, filtering and searching Ticket- Tickets dictation.- Editing Tickets.- Assessing Tickets by severity, priority.- Clarifying Ticket by multiple attached files.- Replying as discussion, resolution to the ticket- Assign/ Reassign Tickets- Closing Tickets- Reporting and statistic- Security Authentication- Activity logs, notes and resolution.- Wiki- Customer CareBenefits- Reduced costs of operating and managing help desk requests.- Obtain value for money from request resolution.- Qualified and clearly demonstrated the true value of the help desk services provided.- Standardized and benchmarked help desk service through guidance, documentation.- Improved IT help desk through use of proven best practice processes and periodical assessments.- Ensured the quality of help desk service matches with customer needs and expectations.- Ensured customers can use the help desk when add where needed.- Improved productivity and efficiency of IT services by measurement and improvement.- Improved and gain use of skills and experience for IT technicians and user.- Interactive User experience.- Interactive Manager experience.