【實用工具app】ProactivaNET ITSM Software|最夯免費app-綠色工廠好玩App

ProactivaNET is a comprehensive management solution for IT services and assets whose map of solutions is:

• ProactivaNET Inventory makes it possible to easily consult in a moment the inventory of your equipment, your licenses, and configuration automatically and completely unattended. If simplifies enormously the work of administration and management of the equipment, and it allows for a quick and simple implementation of the process of Configuration Management (CMDB) and Software Asset Management (SAM).

• ProactivaNET Service Desk facilitates the management of incidents, requests, problems, changes, deliveries, service levels, capacity, availability and continuity starting from their initial registration until their closure by incorporating international standards of best practices such as ITIL® and ISO 20000, thus incorporating the Catalogue of Services offered by their organizations.

• ProactivaNET CMDB is the indispensable connection point between IT and business, thus providing a model of how the IT infrastructure relates to itself in order to provide the IT services offered to the business, supporting the financial management, risk mitigation, threats and vulnerabilities analysis…

ProactivaNET has certificated 13 processes by PinkVERIFY 2011 and has the approval of ITIL® Software Scheme (ISS) Gold, the highest levels of recognition granted to suppliers that offer ITSM tools. Both certifications indicate that the tool has demonstrated that it complies with the best practices ITIL®, and that the final consumers guarantee its usability.

ProactivaNET Inventory, Service Desk and CMDB can be integrated constituting a suite that is indispensable for the optimization of any IT support service.