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Satellite Internet: What to Look For

Most people have a limited number of choices for satellite internet service, even among the four services we reviewed here. The providers will ask you for your ZIP code to determine if their satellite covers your area. All of them cover most of the continental U.S., however. Satellite broadband services vary in terms of speed, bandwidth thresholds and service features.

Speeds & Threshold

Connection speed refers to how quickly you can download and upload data. Internet speed is normally measured in either kilobits per second (Kbps) or megabits per second (Mbps); 1024 Kbps equals 1 Mbps. With the improvements in satellite technology, most speeds are measured in Mbps. The satellite internet services we reviewed do not guarantee their network speeds because several things affect speeds, including weather, how many people are using the service at a given time and even your computer's configuration. The maximum speeds listed by the services are baselines. Look for a provider with average connection speeds that aren't drastically lower than its advertised speeds

Service Features

Connection speeds and bandwidth thresholds are crucial, but they aren't the only factors to examine when choosing a satellite internet company; service features can also be an important determinant. Consider how many email accounts are included in each plan and how much storage the service allots per account. Look for flexible purchasing options, such as a 30-day return policy and discounts for bundling with other services. Additionally, make sure any satellite internet provider you consider provides a download manager, which enables you to schedule downloads and computer updates during low-traffic hours or when you use the least amount of bandwidth, such as nighttime.

Check into where a satellite internet provider offers service; the satellite signals don't reach everywhere with equal intensity. Most provide service throughout the contiguous United States and parts of Alaska, Hawaii and Puerto Rico, but results can vary. Most providers furnish service based on your ZIP code rather than your state.

Help & Support

Your use of the internet is most likely not restricted to weekday business hours, so your provider's customer service shouldn't be either. The best satellite internet services provide 24/7 technical support via telephone and live chat. They also have a customer service web portal where you can manage your account and an online knowledgebase to help you troubleshoot common issues.

Satellite internet is a significant investment, so you should thoroughly evaluate your options before signing up with one of these services and be sure that you understand all terms and conditions. Nonetheless, if you live or work in a rural area, satellite broadband with a high-speed connection can be worth the investment.