【實用商業app】Working With Difficult People|最夯免費app

Some people (subordinates, peers, or bosses) can be difficult to work with. They impede performance, stifle creativity, and do other things that make it hard to maintain effective working relationships.

This APP contains techniques you can use to:

1. Manage Your Interactions With Difficult People

2. Encourage Greater Cooperation From Others

3. Manage Conflicts More Effectively

4. Work More Effectively With Difficult Employees

5. Improve Communication Skills To Resolve Conflicts

The APP Contents Include:

A. Profiles for 5 Five Types of Difficult People:

1. Negative People

2. Hostile People

3. Know-It-All People

4. Nonproductive People

5. Unsupportive People

B. 25 Specific Behaviors that describe what these difficult people do and how they act:

1. Complain About Everything

2. Concentrate On What Cannot Be Done

3. Focus On Current Problems

4. Highlight Future Problems

5. Refuse To Consider Solutions

6. Attack People Personally

7. Use Fear And Intimidation

8. Erupt Over The Least Thing

9. React Without Thinking

10.Highlight Others Mistakes

11.Stall And Delay

12.Take On Too Much Work

13.Act Indecisive And Inconclusive

14.Act Inattentive And Unfocused

15.Critique And Analyze

16.Pile And Collect

17.Dictate To Others

18.Act Superior

19.Bend/Break The Rules

20.Establish Personal Guidelines

21.Seek To Be Different

22.Do Only THEIR Job

23.Make Minimum Contributions

24.Do Not Share Information Or Items

25.Do Not Share Knowledge Or Expertise

C. Different Ways to use the following 11 Solutions when communicating with Each Type of difficult person.

1. Focus On Behaviors

2. Start Small

3. Highlight The Personal Benefits

4. Highlight The Broad Impact

5. Model And Teach

6. Consider The Work Environment

7. Be Consistent

8. Reinforce Appropriate Behaviors

9. Think Fit And Options

10.Eliminate Obstacles

11.Take Action When You Need To

D. Specific Goals to help you focus on what you want from difficult direct reports/subordinates, peers/colleagues, and bosses/superiors.

E. General Conversation Starters to begin and manage your discussions with difficult people.

F. Checklist.

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免費玩Working With Difficult People App

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